Friends and Family Test

Below is our practice summary for the month of September. It has been a busy month at the practice with 5,362 calls received.

94% of patients rated their experience as good or very good as part of the friends & family test

Thank you to all our patients that take time to give us feedback, whether that be via the Friends & Family questionnaire or via Google.

TOTAL PRACTICE LIST SIZE – 6364

TOTAL FACE TO FACE APPOINTMENTS – 792

TOTAL TELEPHONE CONSULTATIONS – 331

TOTAL NURSE & HCA APPOINTMENTS – 761

TOTAL ON-LINE TRIAGE FORMS PROCESSED – 249

TOTAL APPOINTMENTS NOT ATTENDED – 81

TOTAL PRESCRIPTIONS PROCESSED – 2122

WE HAVE RECEIVED  5362 PHONE CALLS.  

AVERAGE TIME TO ANSWER A CALL 1M 23S