Friends and Family Test

NHS Friends and Family

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PRACTICE SUMMARY OCTOBER 2024

Below is our practice summary for the month of October . It has been a busy month at the practice with 5,125 calls received.

96% of patients rated their experience as good or very good as part of the friends & family test

Thank you to all our patients that take time to give us feedback, whether that be via the Friends & Family questionnaire or via Google.

TOTAL PRACTICE LIST SIZE – 6320

TOTAL FACE TO FACE APPOINTMENTS – 897

TOTAL TELEPHONE CONSULTATIONS – 360

TOTAL NURSE & HCA APPOINTMENTS – 785

TOTAL ON-LINE TRIAGE FORMS PROCESSED – 245

TOTAL APPOINTMENTS NOT ATTENDED – 65

TOTAL PRESCRIPTIONS PROCESSED – 2154

WE HAVE RECEIVED  5362 PHONE CALLS.  

AVERAGE TIME TO ANSWER A CALL 1M 13S