Friends and Family Test

NHS Friends and Family

Error:
Error:
Error:
This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

PRACTICE SUMMARY FEBRUARY 2025

Below is our practice summary for the month of February . It has been a busy month at the practice with 4,659 calls received.

96% of patients rated their experience as good or very good as part of the friends & family test

Thank you to all our patients that take time to give us feedback, whether that be via the Friends & Family questionnaire or via Google.

 

TOTAL PRACTICE LIST SIZE – 6276

TOTAL FACE TO FACE APPOINTMENTS – 837

TOTAL TELEPHONE CONSULTATIONS – 362

TOTAL NURSE & HCA APPOINTMENTS – 670

TOTAL ON-LINE TRIAGE FORMS PROCESSED – 242

TOTAL APPOINTMENTS NOT ATTENDED – 48

TOTAL PRESCRIPTIONS PROCESSED – 2089

WE HAVE RECEIVED  4659 PHONE CALLS.  

AVERAGE TIME TO ANSWER A CALL 1M 23S

 

Page last reviewed: 04 October 2024
Page created: 04 October 2024