Appointments

For non-urgent medical matters and admisnistrative issues click on the link opposite to access the Accurx system.

It’s convenient and secure and can save you time. Our medical team will respond within 2 working days.

All our GP appointment requests must now be submitted using our new online triage form via the submit a new request link at the top of this page.

** Patients who are unable to submit the online request form themselves, our Reception team are always on hand and will be happy to take details by telephone or at the front desk during form submission opening times, and will submit the request on your behalf .

A GP will review your request and will decide on the most effective way to deal with your medical issue.  You may be offered an immediate resolution or we may call or text you for further information.  You may also be offered a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

If the GP feels that an appointment is required, you will either be offered an appointment the same day, within 7 days or will be sent a link to book a routine appointment to enable you to select a convenient date and time and your preferred GP (where available)

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01457 763263 , Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call 
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If you feel that you need to be seen 'on the day' or within the next few days (Monday to Friday):

• Please complete our online triage form via the link at the top of this page.  Let us know that your medical issue is urgent.  The form submissions are open between 8am and 6.30pm Monday to Friday. (excluding weekends & Bank Holidays)

If you are unable to submit the online request form yourself, our Reception team are always on hand and will be happy to take details by telephone or at the front desk during form submission opening times, and will submit the request on your behalf .

Our GPs will use the information you give us to decide on the most suitable doctor, nurse or health professional to help you.

• If you require urgent assistance after 6.30pm or at any other time, please call us on 01457 763263, Monday to Friday until 6:30pm.
• If you require assistance or advice at any other time we are available during core hours Monday to Friday 8am to 6.30pm on the above telephone number

In cases of emergency, please dial 999